Right of Withdrawal

Consumers have the right of withdrawal under the following conditions. A consumer is any natural person who enters into a legal transaction for purposes that predominantly do not relate to their commercial or self-employed professional activity.

Withdrawal Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (Hasan Akten, Ahsen Ebru, Hasencleverstr. 3, 51109 Köln, Germany, Tel.: 015730851614, Email: info@ahsenebru.com) by means of a clear statement (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising your right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery we offer), without undue delay and at the latest within fourteen days from the day we receive your withdrawal notification. For this refund, we will use the same payment method that you used in the original transaction unless expressly agreed otherwise. In no case will you be charged any fees for this refund.

We may withhold the refund until we have received the returned goods or until you provide proof that you have sent back the goods, whichever is earlier.

You must return the goods to us without undue delay and, in any event, no later than fourteen days from the day on which you notify us of the withdrawal of this contract. The deadline is met if you send the goods before the period of fourteen days expires.

You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods if this loss of value is due to handling them in a way not necessary to examine their nature, characteristics, and functionality.

Exclusion or Premature Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for which an individual selection or decision by the consumer is essential, or that are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely for contracts for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature.

The right of withdrawal does not apply to consumers who, at the time of contract conclusion, are not a member of the European Union and whose sole residence and delivery address are outside the European Union.

General Notes

1. Please avoid damaging or contaminating the goods. Return the goods in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please provide sufficient protection against transport damage with suitable packaging.
2. Please do not return the goods freight collect.
3. Please note that the above points (1-2) are not mandatory conditions for the effective exercise of the right of withdrawal.